Shipping policy

In-stock products are typically prepared within 24 to 72 hours.
North America and Europe: 5 to 7 business days.
Middle East and Southeast Asia: 4 to 6 business days.
Australia and Oceania: 6 to 9 business days.
*Note: Remote areas may require an additional 2 to 3 days.

For international shipments, customs procedures in the destination country may cause occasional delays.

Once the order is confirmed, each watch undergoes a pre-shipment quality control, where we check both its functionality and its aesthetic condition. It is then carefully packed and prepared for dispatch. As soon as the order is shipped, you will receive your tracking number by email.

Yes. At Casa Áurea, we exclusively sell original, new watches. Products are supplied with their corresponding identification and presentation elements according to the brand and model. We do not sell replicas or imitation products.

At Casa Áurea, we work with an international network of specialized suppliers and distributors that allows us to access certain pieces under competitive conditions. This enables us to offer attractive prices without compromising our commitment to authenticity and quality control.

Available payment methods are displayed securely during the purchase process. The availability of each method may vary depending on the country and the order amount.

Yes. All orders placed at Casa Áurea include their corresponding proof of purchase or invoice. If you need additional documentation related to your order, please contact us.

Yes. Before preparing each shipment, we perform an inspection to check the aesthetic condition and proper functioning of the watch.

Depending on the type of piece, the inspection may include checking the crown, date change, functioning of the hands and complications, clasp and bracelet, as well as a visual inspection of the crystal, bezel, case, and finishes.

All watches purchased at Casa Áurea come with a 2-year warranty, in accordance with the warranty conditions applicable to the product.

The warranty covers defects in function or manufacturing as stipulated in its terms, but does not cover damage resulting from impacts, accidents, normal wear and tear, improper use, or external manipulation.

For any issues, our team will guide you through the necessary steps to process the warranty.

For certain high-end models, we can provide additional photographs of the timepiece upon request and subject to availability. You can contact us by indicating the reference number of the watch you are interested in.

All orders are carefully packaged to protect the watch during shipping. If you notice visible damage to the package upon receipt, we recommend:

1. Photographing the outer packaging before opening it.
2. Recording, if possible, the process of opening the package.
3. Contacting Casa Áurea within a maximum of 48 hours of receipt.

Our team will review the case and arrange the appropriate solution with you.

Please contact our customer service team, providing your order number and explaining the issue. We will review the case and inform you of the next steps to resolve it as soon as possible.