FAQs

Available products are typically prepared within 24 to 72 hours.
North America and Europe: 5 to 7 business days.
Middle East and Southeast Asia: 4 to 6 business days.
Australia and Oceania: 6 to 9 business days.
*Note: Remote areas may require an additional 2 to 3 days.

For international shipments, customs procedures in the destination country may cause occasional delays.

Once the order is confirmed, each watch goes through a pre-shipment quality control, where we check both its functionality and its aesthetic condition. It is then carefully packed and prepared for dispatch. As soon as the order is shipped, you will receive your tracking number by email.

Yes. At Casa Áurea, we exclusively sell original and new watches. Products are supplied with their corresponding identification and presentation elements according to the brand and model. We do not sell replicas or imitation products.

At Casa Áurea, we work with an international network of specialized suppliers and distributors that allows us to access certain pieces under competitive conditions. This enables us to offer attractive prices without compromising our commitment to authenticity and quality control.

Available payment methods are securely displayed during the checkout process. The availability of each method may vary depending on the country and the order amount.

Yes. All orders placed at Casa Áurea include their corresponding proof of purchase or invoice. If you need additional documentation related to your order, you can contact us.

Yes. Before preparing each shipment, we perform an inspection to check the aesthetic condition and proper functioning of the watch.

Depending on the type of piece, the revision may include checking the crown, date change, functioning of the hands and complications, clasp and bracelet, as well as a visual inspection of the crystal, bezel, case, and finishings.

All watches purchased at Casa Áurea come with a 2-year warranty, in accordance with the warranty conditions applicable to the product.

The warranty covers manufacturing or functional defects that correspond to its conditions, but not damage resulting from impacts, accidents, normal wear and tear, improper use, or external manipulation.

For any issue, our team will inform you of the necessary steps to process the warranty.

For certain high-end models, we can provide additional photos of the piece upon request and subject to availability. You can contact us by indicating the reference of the watch you are interested in.

All orders are carefully packed to protect the watch during transit. If you notice visible damage to the package upon receipt, we recommend:

1. Photographing the outer packaging before opening it.
2. Recording, if possible, the process of opening the package.
3. Contacting Casa Áurea within a maximum of 48 hours of receipt.

Our team will review the case and arrange the appropriate solution with you.

Contact our customer service, providing your order number and explaining the issue. We will review the case and inform you of the next steps to resolve it as soon as possible.